NetMiner - Social Network Analysis Software

Q	[Order/Delivery] How do I place an online order?
	Step 1. Create an account and sign in. To place an order, NetMiner website account is required. If you don't have an account, please [sign up] to NetMiner website. If you already have an account of NetMiner website, [sign in] now. Step 2. Place an order Go to "Buy&Download" menu and click "Buy NetMiner 4" button. Select options and fill in the required information. After all process is done properly, check out.
Q	[Order/Delivery] Can I download NetMiner 4? Can I get CD media?
	NetMiner 4 is only provided via ESD(Electronic Software Distribution)
Q	[Order/Delivery] Can I pay for my order using a method other than a credit card?
	CYRAM accetps both Bank Tranfer and Credit Card for payment method. Bank Transfer would take more than 5 business week to be completed. So we recommend the Credit Card payement. So we are using PayPal as Payment system, you can pay with your credit card safely.
Q	[Order/Delivery] Can I buy extensions later?
	You can purchase extensions when you purchase NetMiner 4. However, you can add extensions to NetMiner 4 after purchase is completed. When you place an order, select "Upgrade".
Q	[License] Where can I find the NetMiner 4 License Agreement?
	You can find the NetMiner 4 License Agreement in NetMiner 4 Setup Folder(Default Setting is C:\Program Files\Cyram\NetMiner 4\Document). Also you can find it on NetMiner website. If you have NetMiner 4 CD package, you can find the NetMiner 4 License Agreement in the case.
Q	[License] What is the difference between Student License and Academy License?
	Student License is available only for students. But Academic License is available for students and academics for academic works: non-commercial research, writing thesis and so on. In case of commercial research, you can use Institute or Enterprise License of NetMiner 4.
Q	[License] Can I renew the expire date of my license?
	If your license was expired, purchase NetMiner 4 again for further use. You can find your license expire date in Help -> About NetMiner 4 menu.
Q	[License] I'm using NetMiner 3. Can I upgrade it to NetMiner 4?
	Customers who purchased NetMiner 3 Perpetual License (Academic or Commercial) from 1th Feb. 2011 to 30th Apr. 2011 can upgrade it to NetMiner 4 with additional charge. NetMiner 3 users who purcahsed it before the period can purchase NetMiner 4 with a discount price.
Q	[Student License] Who can buy and use the Student License?
	NetMiner 4 Student License(Student-Education and Student-Research) is for students only. Any student who is currently enrolled in a degree-granting college or university is eligible to purchase Student License.
Q	[Student License] What are the acceptable uses for the Student License?
	NetMiner 4 Student License can be used for course work as long as you are enrolled at a degree-granting institution. There are two types of Student License; Student-Education and Student-Research.

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